Frequently Asked Questions

Petit & Co. Baby**

1. When will my order ship?

Orders are processed within 1–2 business days (Monday–Friday).
You will receive a shipping confirmation email with a tracking number once your order is on the way.

2. How long does shipping take?

Within the United States:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–4 business days

• Priority Shipping: 1–2 business days

Delivery times may vary due to weather, holidays, or carrier delays.

3. How much is shipping?

• Free Standard Shipping on orders over $49

• Orders below $49 will have shipping calculated at checkout

• Expedited and priority shipping options are available

4. How do I track my order?

You will receive a tracking number via email once your order ships.
Please allow 24–48 hours for tracking updates from the carrier.

5. Can I change or cancel my order after placing it?

We can help update or cancel your order within 12 hours of purchase.
Once it has entered processing or shipped, we can no longer make changes.
Contact us as soon as possible at support@petitandco.com.

6. What if my package is lost or stolen?

If your tracking shows “delivered” but you cannot find your package:

• Check your mailbox, neighbors, and front desk

• Review your tracking details

• Contact the carrier for exact delivery information

If the package is lost during transit (not marked delivered), contact us—we will assist with carrier claims.

7. What is your return policy?

We accept returns within 30 days of delivery for unused, unopened, and undamaged items in original packaging.
To start a return, contact our support team: support@petitandco.com.
Certain hygiene items may be non-returnable for safety reasons.

8. How do refunds work?

Once your return is received and inspected, your refund will be issued back to your original payment method within 3–7 business days.
Original shipping fees are non-refundable.

9. Do you offer exchanges?

Yes, exchanges are available for items in new, unused condition.
Email us to arrange the exchange.

10. Are your products safe for newborns?

Yes. We carefully select baby-safe materials and ensure our products meet or exceed industry safety standards.
If you have questions about a specific item, feel free to contact us.

11. Do you offer gift packaging?

Yes! Many of our items are eligible for gift-ready packaging.
This option will appear on the product page or at checkout when available.

12. What payment methods do you accept?

We accept:

• Visa, MasterCard, Discover, American Express

• PayPal

• Apple Pay / Google Pay

• Shop Pay

• Other secure payment options shown at checkout

13. Do you ship internationally?

Currently we ship within the United States only.
International shipping options may be added soon—stay tuned!

14. My item arrived damaged. What should I do?

If your order arrived damaged or defective:

• Take clear photos of the issue

• Contact us within 48 hours
  We will send you a replacement or arrange a refund.

15. How can I contact customer support?

We’re here to help!
Email us anytime at support@petitandco.com.
Our team typically responds within 24 hours.